Do you charge commission on bookings?

Never. GridMyTime charges 0% commission on every booking, on every plan - including Free. You keep 100% of what your clients pay you.

Do my clients have to pay a booking fee?

No. Your clients never pay any fees to book with you through GridMyTime. No service charges, no convenience fees, no hidden costs.

Is the Free plan really free forever?

Yes. The Free plan is not a trial - it never expires. You get 1 staff member, unlimited appointments, an online booking page, and 15 SMS reminders per month. No credit card required.

How is this different from Fresha, Booksy, or other marketplace apps?

Marketplace apps own the client relationship - they charge commission on new bookings, add booking fees for clients, and keep your client data on their platform. GridMyTime gives you your own booking page with zero commission.

Do my clients need to create an account or download an app?

No. Clients simply click your booking link, pick a time, and enter their name and phone number. No login, no app, no friction.

Can I cancel or change my plan anytime?

Yes. Cancel in two clicks from your dashboard - no phone call, no email required. You keep access until the end of your billing period.

All data is encrypted in transit and at rest. We use enterprise-grade PostgreSQL for the database and Stripe for payment processing. We never share or sell your data.

Can I use this with my existing website or social media?

Absolutely. You get a shareable booking link that works anywhere - embed it on your website, add it to your Instagram bio, share it on WhatsApp, or put it on your Google Business listing.

Why Every Small Service Business Needs Online Booking in 2026

If you're a hairdresser, therapist, tutor, or personal trainer still relying on phone calls and text messages to manage bookings, you're leaving money on the table.

The Numbers Don't Lie

Studies consistently show that businesses with online booking see:

**26% more bookings** — clients book at 10pm on Sunday, not just during your working hours
**67% fewer no-shows** — automated reminders do the follow-up you don't have time for
**4+ hours saved per week** — no more phone tag, double-checking the diary, or sending confirmation texts manually

"But My Clients Prefer to Call"

This is the most common objection, and it's usually wrong. Your clients prefer whatever is easiest. Right now, calling is their only option, so that's what they do.

Once you give them a booking link, most will use it — especially younger clients. And the ones who still want to call? They still can. Online booking doesn't replace the phone; it gives people a choice.

What Good Online Booking Looks Like

It should be as simple as ordering food delivery:

Client clicks your link
Picks a service
Picks a date and time
Enters their name and number
Done

No account creation, no app download, no card details upfront. If your booking system requires any of those, it's adding friction that costs you clients.

The Cost Question

Many business owners assume online booking is expensive. It's not. Several platforms offer genuinely free plans for solo practitioners. GridMyTime, for example, gives you unlimited appointments, a booking page, and SMS reminders on its free plan — no credit card, no commission.

Even paid plans typically cost less than one missed appointment per month. If a no-show costs you £30 and booking software prevents just two per month, it's paid for itself three times over.

Getting Started

The switch takes about 10 minutes:

Sign up and add your services with prices and durations
Set your working hours
Share your booking link on Instagram, WhatsApp, and Google
Let the bookings roll in

Your phone still rings. Your diary is just digital now. And you never double-book again.