Question 1

Do you charge commission on bookings?

Accepted Answer

Never. GridMyTime charges 0% commission on every booking, on every plan - including Free. You keep 100% of what your clients pay you.

Question 2

Do my clients have to pay a booking fee?

Accepted Answer

No. Your clients never pay any fees to book with you through GridMyTime. No service charges, no convenience fees, no hidden costs.

Question 3

Is the Free plan really free forever?

Accepted Answer

Yes. The Free plan is not a trial - it never expires. You get 1 staff member, unlimited appointments, an online booking page, and 15 SMS reminders per month. No credit card required.

Question 4

How is this different from Fresha, Booksy, or other marketplace apps?

Accepted Answer

Marketplace apps own the client relationship - they charge commission on new bookings, add booking fees for clients, and keep your client data on their platform. GridMyTime gives you your own booking page with zero commission.

Question 5

Do my clients need to create an account or download an app?

Accepted Answer

No. Clients simply click your booking link, pick a time, and enter their name and phone number. No login, no app, no friction.

Question 6

Can I cancel or change my plan anytime?

Accepted Answer

Yes. Cancel in two clicks from your dashboard - no phone call, no email required. You keep access until the end of your billing period.

Question 7

Is my data secure?

Accepted Answer

All data is encrypted in transit and at rest. We use enterprise-grade PostgreSQL for the database and Stripe for payment processing. We never share or sell your data.

Question 8

Can I use this with my existing website or social media?

Accepted Answer

Absolutely. You get a shareable booking link that works anywhere - embed it on your website, add it to your Instagram bio, share it on WhatsApp, or put it on your Google Business listing.

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